How do NEW Clients book?

New Clients are required to book the New Client Consult + Treatment. This option takes the guesswork out of deciding which treatment to book and allows for additional time to review all things skin! After your initial consultation and skin analysis, Kendall will explain treatment options that are best suited for you.

Do you take walk-in’s?

SBK Aesthetics is by appointment only. The front door at Mattison Avenue Salon Suites & Spa requires a code and only scheduled clients will have access.

What is the best way to book appointments?

Through the “Book Now” tab. You can also download the Vagaro app, search SBK Aesthetics and book accordingly. If you experience issues, please reach out directly to Kendall via the Contact Page and she will personally schedule you.

What’s included in each treatment?

All skin treatments include a thorough skin analysis, double cleanse, extractions/ high frequency (if needed) and LightStim® LED Therapy. Dermaplane is not included but may be added onto most treatments depending on the condition of your skin. Please note, add-ons may extend your appointment time by 10-15 minutes. Dress comfortable, and wear a lower neck top, clients do not normally undress for treatments. Robes are available if needed though.

Can I receive a treatment with a cold sore?

No, cold sores are caused by a highly contagious virus called the herpes simplex virus (HSV). They resemble blister like clusters that in most cases turn into scabs. Cold sores most commonly appear inside or around the lips, but can spread to the nose, eyes and other parts of the face. Due to their highly contagious nature, you MUST reschedule your appointment until the lesion has fully healed. Stimulating treatments, such as Chemical Peels and Microneedling can cause a cold sore to surface. If you have a history of one or more cold sores, it is required that you start an antiviral prior to stimulating treatments. Please relay this in the area provided on your consent form, so Kendall can ensure you have a safe treatment plan in place!

Can I receive a treatment with a spray tan/ self tanner?

It is highly recommended that you do not have a spray tan or use self tanners on the area to be treated for at least 2-weeks prior to your appointment. Spray tans, tanning drops or tanning lotions temporarily alter the color of your skin, which does not give an accurate depiction of your skin phototype (skin color). Knowing your skin phototype during the skin analysis portion of your facial is vital to ensure a safe and effective treatment plan and any risks associated with pigmentation and scarring. Also, many self tanning formulations are highly comedogenic (pore clogging). If you struggle with mild, moderate or severe acne, it is necessary to stop using self tanners for best results during your clearing journey. *If you are receiving a Skin Pen® Microneedling Treatment or The Perfect Derma™ Peel Treatment, you MUST stop the use of spray tans/ self tanners on the area to be treated 3-4 weeks prior to your appointment.

How do I prep my skin before my treatment?

Please keep the area being treated away from excessive sun exposure, you may not receive a treatment with an active sunburn. Accutane must be stopped for at least 6-months before you are cleared for any skin treatments. If the use of prescription retinoids are in place, please stop 3-5 days prior to your treatment. If you receive botox and/or filler injections, please ensure that they are scheduled 2-weeks prior. Filler must be done 4-weeks prior to your Microneedling Treatments. *For advanced treatments, such as Chemical Peels and Microneedling, you will be given specific instructions on how to properly prep your skin.

How do I care for my skin after my treatment?

Do not workout or expose the treated area to the sun. You are more than welcome to workout before your treatment though! It’s always advised to have clean pillow cases and facial towels ready post treatment. *For advanced treatments, such as Chemical Peels and Microneedling, you will be given specific instructions on how to care for your skin.

Can I receive a skin treatment if I am pregnant or breastfeeding?

Absolutely! Your treatment can be customized to ensure it is pregnancy and breastfeeding safe. Please update Kendall if you become pregnant or are currently breastfeeding and she will further educate you on treatment options.

Can I purchase product during business hours?

Yes! Please text 480.535.3100 or email Kendall ahead of time if you need to pick up product in-between your scheduled treatments to ensure they are ready in time. An invoice will be sent via email to complete. Once paid, your retail bag will then be set out by her suite door with your name on it!

How do I purchase Gift Cards?

You can purchase physical gift cards that come with an insert and envelope, making the gift giving process easy and seamless! For physical gift cards, please text 480.535.3100 or email Kendall and she can further assist you. Online gift cards can be purchased through the “Gift Card” tab up top. Online gift cards will be emailed to whoever you wish to gift them to. Gift cards can be used towards services or product purchases!

How do I reschedule/ cancel an existing appointment?

You can easily reschedule/ cancel your appointment(s) through your Vagaro account. There is also is a direct link “View My Appointments” in your appointment confirmation email that will allow you to make edits accordingly. If you need further assistance on the above, please reach out via the contact page. For urgent matters, please text Kendall at 480.535.3100 and she will get back to you as soon as possible!

What is your cancelation policy?

Please allow for 24-hours if you need to cancel or reschedule. If you fail to do so, you may be charged 50% of your total service. In the event of a no-show you may be charged 100% of the total service.